Sunday, July 27, 2014

Why this blog?

This blog had been in my head for the last 6 years or so.  It's just now that it came to fruition due to the spare time and DSL connection I have recently enjoyed. I am a huge fan of open source whether it may have something to do with apps or what not, hence, I will share with you more than a decade of being in the BPO industry.

The information you will read herein are my reviews for the BPOs or call centers I had the privilege (or curse) of getting hired by.  Just to clear things out, these are my personal views although I will try to be as objective as possible for my readers' (YOU!) benefit.  I will retell past experiences and as we move forward together, I will also post reviews of real-life agents and higher-ups who became part and/or; are still part of the BPO/Call Center they have worked for and/or are still working with.

Honestly, it's 11:57pm and I'm still waiting for my wife (who by the way is also working for a bully company's in-house BPO).  I will take advantage of my free time tomorrow and tell you all about my first call center experience at a company called SYKES Inc.

I am looking forward to a great shared experience with all of you and if you have good or bad experiences with past BPOs you've been with, don't hesitate to share it here.

DISCLAIMER:  To the centers and BPOs who will be mentioned here, consider this as history.  Be good to us and write a good story. It's nothing personal :)

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