Convergys is one of the biggest names in the call center and BPO industry and they probably have the most diverse list of clientele ranging from communications to automotive, from cable & satellite to retail, from financial services to travel & hospitality, as well as from technology to healthcare, they service everyone. They started in the US and had been operating for over 30 years overall and 10 years now in the Philippines and with offices located across the globe.
I don't know if you've heard that Stream Global Services, after buying out eTelecare, also bought APAC, who in turn, bought out NCO. Now, Convergys bought Stream Global which in effect consolidated all 5 companies making Convergys very huge in terms of infrastructure and head count.
Anyway, Convergys doesn't pay as much. They are included in the Top 10 lowest wage providers in the top name BPOs category. Benefits are ok and their HMO starts on day 1 upon getting hired. You can enroll up to 2 dependents after getting regularized. Their night differential is at a measly 10% which is also among the lowest. Their facilities are top notch though and the work culture and environment is worth a nod of approval even to the most discerning call center vets.
They probably have the most sites in the country with Convergys San Lazaro, Baguio, Starmall, Sta. Lucia, Imus, Makati, Ortigas, and their latest - Megamall.
I encourage all call center virgins to try it out first at Convergys. The pay isn't a lot but when you think of a long term goal like building a career and moving up in this industry, this is a good place to start it. You will learn a lot.
Visit their career website here: http://www.convergys.com/index.html#joinourteam
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