ePerformax Contact Centers and BPO

I didn't work for ePerformax but I had the chance get inside their office when I applied for a job back in 2003.  The account that they only have back then were directory assistance (411) and IP Relay for the US market.  Directory Assistance is pretty simple but very tasking in terms of the volume of calls you can get in a day which is around 700 - 1000 calls.  IP Relay is a relay service for deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. An IP Relay operator will connect an IP Relay caller to a voice party which means there are 3 individuals in this transaction where the operator is in the middle. This was the position I was applying for and their paramount requirement is that you should be a touch typist with the ability to type around 70 words per minute (wpm) with at least a 90% accuracy.  They pay an added premium for this job but I didn't take it.  Why?  Please read below:

You only get an allowance of around 200 pesos a day for the next two weeks of training

I had a child on the way that time so I had to bail out.  Although the salary was quite attractive, I can't be with a fast food pay package for the next two weeks at that period in my life.

There are a number of expats roaming around in their office, same with Sykes, so you need to practice EOP or the English Only Policy which is enforced throughout the building.  Well, at least in the premises.

My wife got in as a DA operator and the pay grade was around 13k when she started.  You naturally would have to work the night shift because you serve the US market.  Night differential was at 15% only but all government-mandated benefits are in place.  The only downside at this time for ePerformax was a female Operations Manager who didn't know a thing about what she was doing and got the account axed by the 411 management.

The office is at the old BPI building along Gil Puyat avenue and beside Pacific Star Plaza on the corner of Makati avenue so some of the facilities were just upgraded with design and new cubicles.  The pantry and locker rooms were okay but not really affable.

What's nice about the company though is that it's being run at the helm by a filipino and supported by a mix of other pinoys and american expatriates.  This info I think is important in gauging what your salary pacage would be. :)

Here's my score for this company:

Base salary for a call center virgin: Good
Work Environment:  Good
HR & Management: Good
People Culture: Good

You have to understand that the ratings I provide here are based on the situation at that time hence my objective is purely to give call center newbies an idea of what they can expect.  You may visit their career website here: www.eperformax.com/careers.html