IBM Daksh Business Process Outsourcing Inc. (formerly IBM Daksh)

IBM Daksh was an indian-ran company when I started working here. The company manages customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, telecom and retail. Their services include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions.

I was a CSR for a wireless telecommunications company based in the US.  I perform customer service, upselling, activation, plan and other feature modifications and first tier troubleshooting.  On top of these, I need to pass the toughest QA I ever had to deal with. Their software where we do our magic is called P2K.

Below are the two sites that they have here in the country.  I worked in the latter.

18F CyberOne Building,
Eastwood City - Libis
Quezon City Philippines

30/F PBCom Tower
6795 Ayala Avenue
Makati City, Philippines

Their recruitment process back when I started was tedious.  The exam can rival Mensa's.  It was tough!  I started with a 14k base salary and HMO card will be provided after 6 months.  I took the job.  VA training was for two weeks and this is where accent neutralization and American culture steps into your psyche.  Product training was about 4 weeks so I had about almost 2 months of non-toxic work days before I became a full pledged CSR.  I had the distinction of making the first ever sale in the history of that account being part of Wave 1 (some centers call it batch) and the first ever top seller. It got me a lot of perks because of that distinction.

IBM Daksh paid wages and commissions on time.  The downside is the HR process when you leave the company so my advice is, stay longer and you will see your self move up.  I only stayed here for over 2 years and the people I worked with back here all got promoted or have moved up the corporate ladder in different roles.

The pay isn't as much but the benefits are ok.  Commissions and incentives are paid regularly if you do your job properly.  No company or system is perfect.  You wouldn't have to worry about IBM closing down because it will never happen.  Not ever!  Bottom line is, whether it's being managed at the helm by an expat or not, IBM is the best 3 words you can put on your chest like a badge. 

I suggest that if you are able to get in IBM, stay longer. Trust me!